This section describes the initial interactions with the bot. This is the first step any e-learning Chatbot app user must go through before accessing all the Moodle eLearning Chatbot App features.

Content:

1. First User Interaction

To start interacting with the e-learning Chatbot, users must type any word to the WhatsApp number set up/linked to the Moodle eLearning Chatbot App. In the first message, the application will use the user's phone number to determine if they are registered. The Chatbot will instruct them to create an account if the user's phone number is not found.

Open

Image 1. Country Code selection.

Here, the user has two options:

• 1 - Go with preferred [Language Name] language

• 2 - Change your mobile number and country code

1 - Go with preferred [Language Name] language: This option will trigger the next step of the user creation flow, which can be either the agreement of terms and conditions or the first question for the user creation. The user must type 1 in the chat to proceed through this interaction.

2 - Change your mobile number and country code: This option allows the user to change the mobile country code. As the preferred language is selected by looking at the mobile country code, the user can change the language by choosing another country code.

If the user types 1, the bot starts step 2. Terms & Conditions:

Open

Image 2. Terms & Conditions.

Otherwise, if the user types 2, the bot asks the user to type the country code number:

This is an open request with no option visible to the user.

Once the user types a valid country code, a new message is sent by the bot detailing the new default country code and the new preferred language:

2. Terms & Conditions

From the Country Code Selection step and once the user types 1, the bot sends the user a Terms and Conditions link/PDF, asking the user to agree or disagree with the contract:

Here, the user has two options:

• Type 1 to agree with the platform's Terms of Use and Privacy policy. When 1 is selected, it triggers step 2. User Account Information to complete the user account setup, including their first and last name and, optionally, their email address.

Type 2 to disagree with the platform's Terms of Use and Privacy policy. Your account will not be created, and your data will not be stored. If option two is selected, the user account will not be created, user data will not be stored, and the chatbot application will end the session.

If the user types 1, the Chatbot starts step 2. User Account Information:

If the user types 2, the Chatbot will completely stop the current flow, and the user must start again from step 1. First User Interaction

3. User Account Information

After completing steps 1 and 2, the Chatbot requests the user to provide personal data to create the account in Moodle. The first information requested is the user's first name:

• Type 00 to go back to the previous question

Type your last name: The user can type his last name so the Chatbot can save this information to create the user account. This option triggers the next question.

Type 00 to go back to the previous question: The user may have typed the wrong name and wants to fix it. This option allows the user to go back to the last question. At the moment, the last question asks the user to provide his first name, so this question is shown again.

When the user types their last name, the next question is triggered, asking the user to write a preferred email (this question is optional):

Here, the user has threeUser's'sns:

• Type your email.

• Type 00 to go back to the previous question

• Type 99 to jump to the next question

Type your email: Optionally, the user can enter a personal email, and the Chatbot saves this information to create the user account.

Type 00 to go back to the previous question: This option allows the user to return to the previous question. At the moment, the previous question is the last name, so this question is shown again.

Type 99 to jump to the next question: This option allows the user to proceed to the next question. Note that as this is a not required question, the user can skip it by typing this option, whereas required questions do not provide this option to jump to the next question.

Finally, when the user provides all the information requested to the bot, a summary is shown, detailing every information the user provided to the bot:

Here, the user has two options:

• 1 - Finalize or Complete the registration process

• 2 - Insert user details again

1 - Finalize or Complete the registration process: When the user is sure that the information provided is correct, he can type 1 to finish the User Account Creation flow and start the Course Enrollments flow.

2 - Insert user details again: If some information is incorrect in the summary or the user wants to change the information provided, he can type 2 to start step 4 again, User Account Information.

Once the user types option 1 to complete the registration process, a congratulation message is sent to the user to conclude this flow and start completing Moodle Activities:

Now that the user can select a course, please refer to Course Enrollments for the next step.