Logging In
Username, Password & URL
Please note Username and Password are both case-sensitive.
Your Line Manager or Head of Department will provide you with a set of private login details, do not share these with anyone, at any time.
These details are registered to you personally, they will always remain your personal and legal responsibility. These login details should not be used by any other person at any time regardless of rank or seniority within or outside your organisation unless legally entitled to do so by law or court order.
If you believe your private login details may have been compromised in any way you must report the situation to your Line Manager or Head Of Department immediately, this is a legal requirement in most countries.
You will be provided with a URL, enter this manually or use the built-in QR Code scanner to scan the URL code.
If you have been provided with a QR Code you can scan it by clicking on the icon in the Server URL field as shown here. If you do not have a QR Code to scan you can quickly generate this by opening the link in Google Chrome and clicking on the ‘Share’ icon and selecting QR CODE from the drop-down options as shown in the screenshots above.
Two-Step Authentication
If this feature is part of your login requirements, you will need to download and install Google Authenticator App from either the App Store or Google Play.
You can watch this short video for full instructions on how to set up Two-Step Authentication using the Google Authenticator App.
Troubleshooting - Log In
If you are using the ‘WebApp’ please ensure you have an active internet connection, without one you will not be able to log in.
If you see an ‘ERROR’ message when trying to log in, check the following, avoid ‘Copy & Pasting’ your login details as this can sometimes include blank spaces causing the login error.
Also check that you have mistaken letters for another, for example ‘I’ (Capital i) and not ‘l’ (Lowercase L) looks the same so try to replace them with the alternative.
If the error persists, please contact your direct Line Manager or the person who provided you with the details.