Log In Details
Your Line Manager or Head of Department will provide you with the following details;
Username - This cannot be changed
Password - This must be changed once you have logged in the first time
URL - This will link your device to the DHIS server, please see below for full details.
YOUR LOG IN DETAILS
Never share your username or password with anyone at any time.
If you believe your private login details may have been compromised in any way you must report the situation to your Line Manager or Head Of Department immediately, this is a legal requirement in most countries.
These details are registered to you personally, they will always remain your personal and legal responsibility.
These login details should not be used by any other person at any time regardless of rank or seniority within or outside your organisation unless legally entitled to do so by law or court order.
Please note Username and Password are both case-sensitive.
Use the URL provided with the relevant DHIS2 instance, together with your Username and Password, enter the details and click ‘Sign In’, please remember both fields are case-sensitive.
Two-Step Authentication – This is optional, it will provide a greater level of security, please see below for full details of how to set up and use Two-Step Authentication.
Forgot Password – In most cases, if you forget your password you can recover it by clicking the link and entering your username. However, depending on your organisation's security policy, you may only be able to recover access through your Line Manager or Head of Department.
Language Settings – You can change the language to your personal preference from the dropdown list at the bottom right-hand corner of the screen.
Two-Step Authentication
If this feature is part of your login requirements, you will need to download and install Google Authenticator App from either the App Store or Google Play.
You can watch this short video for full instructions on how to set up Two-Step Authentication using the Google Authenticator App.
Troubleshooting
Incorrect Username or Password
Username and password are both case-sensitive, please enter them exactly as they have been provided.
Also, check that you have not entered the wrong character by mistake, for example, the capital letter (i) ‘I' is identical to the lowercase letter (L) 'l’.
If the error persists we recommend you copy the details from the email where you were provided with the information and paste the details into each field one by one.
Please ensure you do not include any blank space at the beginning or end when copying the text.
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