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The Moodle Chatbot Application allows users to take and complete Moodle courses entirely from a consumer messaging platform like WhatsApp.

The Chatbot App was developed to support community health workers, case managers and other front line health workers to provide them with critical knowledge and skills, building through an accessible and familiar app in their context, in most cases WhatsApp. The application has gone through multiple rounds of field-testing with end users to ensure that it meets usability requirements for its adoption.

What does it do?

The Moodle Chatbot App enables on a familiar chatbot conversation all the steps necessary to complete an activity-based Moodle course. It guides the user through the Moodle user account creation, enrols users in available chatbot-compatible courses, and finally allows the completion of three types of Moodle course activities: lesson, quiz, and feedback. In other words, users do not need to use the web-based or android versions of Moodle, and instead can use a familiar interface like WhatsApp, that for certain learner cohorts in LMIC countries has proved to be more accessible and effective.

The Moodle Chatbot App manages the conversation with the user, it is responsible for listing compatible Moodle courses and doing enrolment and rendering course activities in a chatbot conversation format via WhatsApp or other chatbot platforms. The app interacts with Moodle using the native API, as well as a supplemental set of end points, which are implemented as a Moodle Plugin.

Source code and latest updates for the chatbot application available at https://github.com/psi-org/moodle-chatbot_app

Features

User Registration

  • Checks if the telephone number is new on the platform. If available, it starts the registration process.

  • Automatically sets the user language based on the dialling code (only for some African countries for now). Languages currently available: English, Portuguese and French.

  • Only required fields are first name and last name, with the email being optional.

Course Display and Self Enrolment

  • Self-enrol users on available courses

  • List chatbot-compliant courses

  • Track user’s course progress and completion status

Course Activities Completion

  • Navigate through the course modules using a menu designed for the chatbot environment.

Lesson

  • Configure a lesson activity that will properly display its pages for the WhatsApp interface

  • Compatible with .jpg images and .mp4 videos (for public courses only)

  • Lesson summary after finishing the module

Quiz

  • Quizzes consisting of ‘multiple choice’ and ‘true/false’ questions can be taken using the Moodle Chatbot App

  • Multiple attempts supported

  • Quiz summary after attempt submission

Feedback

  • Get feedback from the students using Moodle’s feedback module, compatible with ‘multiple choice’ and ‘short text answer’ type questions.

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