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Live Agents 1.1.0

IN PROGRESS April XX, 2023

Features

  • Send media between agent and client (includes images, videos, audios, files, etc)

  • Hyperlink to view client data

  • Client is now being notified on how many people is waiting in the queue list

Improvements

  • User registration: instead of waiting for agent or chat to be on queue list to update session data, the update must be done on registration flow.

  • Session data updates: now the sessions will be updated with a close status whenever the agent close the chat with the client.

Bug Fixes

Issues

Live Agents 1.0.0

RELEASE March 29, 2023

Features

  • Integration with rapid pro

  • Integration with rocket chat

  • User registration to agent side

  • Send messages between agent and client

Issues

  • Agents from Rocket Chat can not send emojis

  • Agents from Rocket Chat can not send messages greater than 640 characters

  • Agents from Rocket Chat can not send media data such as videos, images or audios

  • Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

  • Client from Rapid Pro can not send media data such as videos, images or audios

  • Client from Rapid Pro can not send reactions given to an agent message

  • Sending incorrect department to the API request will result in a success

  • Sending incorrect UUID to the API request will result in success

  • Registering user into the agent side will not update session data with the actual room ID. You must wait for an Agent reply after register the user, so the user can then send messages to the agent

Github repository: Live Agents 1.0.0

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