Version 1.4.0

/dev - January 15, 2024
/test - January 15, 2024
/stage - January 15, 2024
/prod - to be released, 2024

New Features

• Adding open/close endpoint to know if registration in RocketChat is possible

• Adding endpoint to validate information about country working days.

• Adding close user session endpoint.

Changes

• Adding validation on client’s registration to avoid users getting into RocketChat.

Known Issues

• Facebook allows a 24 hours window response time, so agents are not able to reach chats where the last client message was 25 hours ago (this 24 hours window response resets everytime the client sends a message to the chatbot).

To be released

Version 1.3.2

/dev - November 06, 2023
/test - November 06, 2023
/stage - November 06, 2023
/prod - November 06, 2023

New Features

• Users are not able to reach rocketchat on non working hours.

Live Agents Mediator 1.3.2 - Github

Version 1.3.1

/dev - August 11, 2023
/test - August 11, 2023
/stage - August 11, 2023
/prod - August 11, 2023

New Features

• RocketChat users name and lastnames are now being displayed.

Fixes

• Issues retrieving messages between chatbot and client.

Live Agents Mediator 1.3.1 - Github

Version 1.3.0

/dev - July 19, 2023
/test - July 19, 2023
/stage - July 19, 2023
/prod - July 19, 2023

New Features

• Post last messages between chatbot and clients.

• Client and Agents from RocketChat can now send multimedia.

• Agents from RocketChat can now see client’s information, a link to their profile is sent during the client’s registration.

Live Agents Mediator 1.3.0 - Github

Version 1.2.0

/dev - May 23, 2023
/test - May 23, 2023
/stage - May 23, 2023
/prod - May 23, 2023

New Features

• Added facebook integration to send messages to client

Changes

• Improved project architecture and changes con config files.

Known Issues

• Agents from Rocket Chat can not send media data such as videos, images or audios

• Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

• Client from Rapid Pro can not send media data such as videos, images or audios

• Client from Rapid Pro can not send reactions given to an agent message.

• Agents can send now emojis BUT not all emojis are included.

Live Agents Mediator 1.2.0 - Github

Version 1.1.1

/dev - May 15, 2023
/test - May 15, 2023
/stage - May 15, 2023
/prod - May 15, 2023

New Features

• Flow reset after agent close the chat.

Fixes

• Messages translated to spanish.

Known Issues

• Agents from Rocket Chat can not send media data such as videos, images or audios

• Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

• Client from Rapid Pro can not send media data such as videos, images or audios

• Client from Rapid Pro can not send reactions given to an agent message.

• Agents can send now emojis BUT not all emojis are included.

Live Agents Mediator 1.1.0 - Github

Version 1.1

/dev - April 24, 2023
/test - April 26, 2023
/stage - May 6, 2023
/prod - May 6, 2023

New Features

• Client is now being notified on how many people is waiting in the queue list.

• Agent can now send emojis to the client (if an emoji is not registered for translation, an empty space will be sent).

Changes

• User registration: instead of waiting for agent or chat to be on queue list to update session data, the update must be done on registration flow.

• Session data: now the sessions will be updated with a inactive status whenever the agent close the chat with the client.

• Session data: now the sessions will be updated with a status attended or unattended if a chat is not being attended by an agent.

• Agent can now send messages greater than 640 chars. The message will be splitted so Rapid Pro can receive it.

Fixes

• API now respond http status 400 for invalid UUIDs/Contact ID.

• API now respond http status 400 for invalid departments sent on user registration.

• API now respond http status 500 for invalid request.

• API now respond http status 500 required parameters not being sent in the request body.

Known Issues

• Agents from Rocket Chat can not send media data such as videos, images or audios

• Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

• Client from Rapid Pro can not send media data such as videos, images or audios

• Client from Rapid Pro can not send reactions given to an agent message.

• Agents can send now emojis BUT not all emojis are included.

Live Agents Mediator 1.1.0 - Github

Version 1.0.0

/dev - March 29, 2023
/test - April 5, 2023
/stage - April 6, 2023
/prod - April 7, 2023

New Features

• Integration with rapid pro

• Integration with rocket chat

• User registration to agent side

• Send messages between agent and client

Known Issues

1. Agents from Rocket Chat can not send emojis

2. Agents from Rocket Chat can not send messages greater than 640 characters

3. Agents from Rocket Chat can not send media data such as videos, images or audios

4. Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

5. Client from Rapid Pro can not send media data such as videos, images or audios

6. Client from Rapid Pro can not send reactions given to an agent message

7. Sending incorrect department to the API request will result in a success

8. Sending incorrect UUID to the API request will result in success

Live Agents Mediator 1.0.0 - Github