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Each user message should be delivered as a new request to the corresponding endpoint from the mediator including the required parameters so it can be correctly delivered to the agent. In the other hand, messages coming from the agent to the user, will be delivered to the bot building platform (e.g. RapidPro) by using its API. Since the API will be used for delivering messages, the LiveAgents Mediator MUST know the corresponding credential to establish the correct communication and perform the needed requests. These credentials will be stored safely in the mediator.
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POSTMAN DOCUMENTATION