Languages

C4C terms can be translated into any language .using PSI’s internalization platform, POEditor

Localisation: Country variations

POEditor also allows you to add translations for country-specific variations of a language. For example, C4C terms can have a common translation to French (fr), but there could be specific variations (localisations) for fr-bi (French - Burundi).

Use of terms

What is a term?

Displayed on the left side of the translation UI of the POeditor service, terms are the static keywords that the questions file makes reference to. The POeditor has English as the default reference language (DRL), which makes it display current English translations above the terms in the target languages.

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Translating a term

Translations are the values to be displayed by a bot implementation for a given language. In POeditor they are displayed on the right side of translation pages.

Translation process: using PO editor service

Overview

Translating a C4C POEditor term

The question.json C4C file is directly connected to POEditor. Each question and possible ansers are individual POEditor terms that can be translated to any language. These translations are displayed by the bot or web application when a conversation is instantiated.

Translating terms

1. Access the C4C project

Option 1:

Go to POEditor and log in. Find the C4C project in your dashboard. If you cannot see it please contact the C4C technical administrator and request to be added to the POeditor project.

Option 2:

Click here to open directly the C4C POeditor project.

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2. Choose language

Once you are in the C4C project, you will see the list of languages that you have been given access to as a translator, unless you are a project administrator, in which case, you will see all languages active for the C4C POeditor project. Each language shows the status of translation (terms that have been translated already)

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3. Editing translations for existent terms

To edit a specific translation you can search for it by the term or by its current translation:

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Once you find the term, click on the pencil icon next to the translation, change the wording and then click outside to field to save the new translation.

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If a term does not have a translation, the field will be blank. To add the translation, click on the field and start typing. Once the text is ready click outside the field to save the translation.

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See more information about POEditor at PSI.

Adding translators

Send email address and language(es) that the person will translate to the C4C technical administrator

Adding languages

If a new language needs to be added, contact the C4C technical administrator.

Adding terms

If a new POeditor C4C term needs to be added, contact the C4C technical administrator. This is only required if there is a new method, new question, or a new option.