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Table of Contents

FAQs for End Users

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titleHow can I access e-Learning courses that use the Chatbot?

End users need to register via the WhatsApp, Facebook Messenger or messaging channel that the chatbot has been installed on. After registration, the user can enrol into any of the chatbot-compatible courses available in the Moodle instance.

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titleWhat is the privacy policy of the chatbot?

T&C are defined by the organization organisation hosting the chatbot.

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titleDoes the application store any personal information?

During registration we ask for the user’s first name and last name, as well as any other detail that organization organisation may want to collect as gender, and age. Additionally, we store the user’s messaging platform id, which is different by platform. For Facebook messenger we store the ‘conversation page id’, which is unique by client. For WhatsApp we store the client’s phone number. This allows users to comeback to the chatbot and continue at the same point that they left.

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titleI need to report a bug. How do I report this?

End users should contact their organisational’s e-learning support officer, who will be able to determine the natrue nature of the problem, and either provide a solution, or contract the chatbot develodpers.developers (details below)

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FAQs for System Administrators or Developers

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titleI would like to use the code base. Is that allowed?

AnswerThe chatbot is released under the GNU/GPL 3.0 open source license, which allows any derivative work to be produced, as long as the resulting work is distributed under the same license.

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titleHow can I contribute to this project?

AnswerYou can submit your ideas for new features at Git issues. You can also submit pull requests on your work on the Git repository.

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titleCan we partner with PSI to implement this in our international development project?

AnswerYes - we will be happy to consider your proposal. You can contact PSI DHM at dhm@psi.org

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titleI have a technical issue - how do I contact support?

Answer

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titleI have an issue - how do I contact support?

Answer

Please report the issue that you are experiencing as a Git issue.

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titleI would like to send feedback or request a feature. Where can I do this?

AnswerPlease report the issue that you are experiencing as a Git issue.

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titleI need to report a bug. How do I report this?

AnswerPlease report the issue that you are experiencing as a Git issue.