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Current Version

Version 1.1

Mid Q2 /dev - April, 2023
/test - April X, 2023
/stage - May X, 2023
/prod - May X, 2023

New Features

  • Client is now being notified on how many people is waiting in the queue list.

  • Agent can now send emojis to the client (if an emoji is not registered for translation, an empty space will be sent).

Changes

  • User registration: instead of waiting for agent or chat to be on queue list to update session data, the update must be done on registration flow.

  • Session data: now the sessions will be updated with a inactive status whenever the agent close the chat with the client.

  • Session data: now the sessions will be updated with a status attended or unattended if a chat is not being attended by an agent.

  • Agent can now send messages greater than 640 chars. The message will be splitted so Rapid Pro can receive it.

Fixes

  • API now respond http status 400 for invalid UUIDs/Contact ID.

  • API now respond http status 400 for invalid departments sent on user registration.

  • API now respond http status 500 for invalid request.

  • API now respond http status 500 required parameters not being sent in the request body.

Known Issues

  • Agents from Rocket Chat can not send media data such as videos, images or audios

  • Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

  • Client from Rapid Pro can not send media data such as videos, images or audios

  • Client from Rapid Pro can not send reactions given to an agent message.

  • Agents can send now emojis BUT not all emojis are included.

Live Agents Mediator 1.1.0 - Github

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