Version 1.1

Mid Q2 2023

New Features

• Client is now being notified on how many people is waiting in the queue list.

• Agent can now send emojis to the client (if an emoji is not registered for translation, an empty space will be sent).

Changes

• User registration: instead of waiting for agent or chat to be on queue list to update session data, the update must be done on registration flow.

• Session data: now the sessions will be updated with a inactive status whenever the agent close the chat with the client.

• Session data: now the sessions will be updated with a status attended or unattended if a chat is not being attended by an agent.

• Agent can now send messages greater than 640 chars. The message will be splitted so Rapid Pro can receive it.

Fixes

• API now respond http status 400 for invalid UUIDs/Contact ID.

• API now respond http status 400 for invalid departments sent on user registration.

• API now respond http status 500 for invalid request.

• API now respond http status 500 required parameters not being sent in the request body.

Known Issues

• Agents from Rocket Chat can not send media data such as videos, images or audios

• Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

• Client from Rapid Pro can not send media data such as videos, images or audios

• Client from Rapid Pro can not send reactions given to an agent message.

• Agents can send now emojis BUT not all emojis are included.

Live Agents Mediator 1.1.0 - Github

Version 1.0.0

/dev - March 29, 2023
/test - April X, 2023
/stage - April X, 2023
/prod - April X, 2023

New Features

• Integration with rapid pro

• Integration with rocket chat

• User registration to agent side

• Send messages between agent and client

Known Issues

1. Agents from Rocket Chat can not send emojis

2. Agents from Rocket Chat can not send messages greater than 640 characters

3. Agents from Rocket Chat can not send media data such as videos, images or audios

4. Agents from Rocket Chat can not edit a message in the chat, instead, a new message will be sent

5. Client from Rapid Pro can not send media data such as videos, images or audios

6. Client from Rapid Pro can not send reactions given to an agent message

7. Sending incorrect department to the API request will result in a success

8. Sending incorrect UUID to the API request will result in success

Live Agents Mediator 1.0.0 - Github