eLearning Chatbot App

The Moodle eLearning Chatbot Application allows users to take and complete Moodle courses from a consumer messaging platform like WhatsApp.

The Moodle eLearning Chatbot App was developed to support community health workers, case managers, and other frontline health workers to provide them with critical knowledge and skills, building through an accessible and familiar app in their context, in most cases WhatsApp. The application has gone through multiple rounds of field testing with end users to ensure that it meets the usability requirements for its adoption.

What does it do?

The Moodle eLearning Chatbot App enables a chatbot conversation for users to complete all the steps necessary in an activity-based Moodle course. It guides the user through the Moodle user account creation, enrolls users in available chatbot-compatible courses, and finally allows the completion of three Moodle course activities: lesson, quiz, and feedback.

The Moodle eLearning Chatbot means users do not need to use the web-based or Android versions of Moodle and instead can use a familiar interface like WhatsApp, which, for specific learner cohorts in LMIC countries, has proved to be more accessible and effective.

As the Moodle eLearning Chatbot App manages the conversation with the user, it provides listing compatible Moodle courses, completing course enrollment, and rendering course activities in a chatbot conversation format via WhatsApp or other chatbot platforms. The app interacts with Moodle using the native API and a supplemental set of endpoints implemented as a Moodle Plugin.

Features

User Registration

• Checks if the telephone number is not associated with another Moodle user. If available, the eLearning Chatbot begins the registration process.

• Automatically sets the user language based on the phone country code (currently only for some African countries).

• Languages currently available: English, Portuguese, and French.

• The only required fields are first and last names, with the email optional.

Course Display and Self Enrollment

• Self-enroll users on available courses.

• List chatbot-compliant courses.

• Track the user's course progress and completion status.

Course Activities Completion

• Navigate through the course modules using a menu designed for the chatbot environment.

Lesson

• Configure a lesson activity that will properly display its pages for the WhatsApp interface.

• Compatible with .jpg images and .mp4 videos (for public courses only).

• Lesson summary after finishing the module.

Quiz

• Quizzes consisting of multiple choice and true/false questions can be taken using the Moodle Chatbot App.

• Multiple quiz attempts supported.

• Quiz result summary after attempted submission.

Feedback

• Course managers can receive student feedback using Moodle's feedback module, compatible with 'multiple choice' and 'short text answer' type questions.

The Moodle chatbot app is developed using MS Bot framework in C#.