• Reviewed

    • PCA - Accessing the App

    Owned by Rodolfo Melia
    Last updated: Oct 25, 2023 by Mario López
    3 min read

    Log In Details

    Your Line Manager or Head of Department will provide you with the following details:

    1. Username - This cannot be changed.

    2. Password - This must be changed once you have logged for the first time.

    3. URL - Used by your device to connect to a DHIS2 server.

    YOUR LOG IN DETAILS

    Never share your username or password with anyone.

    If you believe your private login details may have been compromised in any way you must report the situation to your Line Manager or Head Of Department immediately, this is a legal requirement in most countries.

    These details are registered for you personally, they will always remain your personal and legal responsibility.

    These log in details should not be used by any other person at any time regardless of rank or seniority within or outside your organisation unless legally entitled to do so by law or court order.

    Please Note: Username and Password are both case-sensitive. 

    Image 1: Log In Screen

    Enter the URL provided into any web browser to access the DHIS2 instance. Fill in the fields with your Username and Password, then click ‘Sign In’. Please remember that both fields are case-sensitive.

    • Two-Step Authentication – This is an optional feature, it will provide a greater level of security by requesting an additional code when logging in.

    • Forgot Password – In most cases, if you forget your password, you can recover it by clicking the link and providing your username.  However, depending on your organisation's security policy, you may only be able to recover access through your Line Manager or Head of Department.

    • Language Settings – You can change the language to your personal preference from the dropdown list at the bottom-right corner of the screen.

    Log In - Troubleshooting

    Incorrect Username or Password

    • Both Username and Password are case-sensitive, please check that both are entered correctly.

    • Check that you have not entered a wrong character by mistake, for example, the capital letter (i) ‘I' is identical to the lowercase letter (L) 'l’.

    • If the error persists, we recommend that you copy the details from the email where you were provided with the credentials and paste the values into each field.

    • Please ensure that you do not include any blank spaces at the beginning or end when copying the text.

    PCA Dashboard

    The PCA Dashboard allows you to quickly navigate, view, edit and add new Programs.

    If you do not see a list of Programs, please contact your Line Manager or Technical Support to ensure you have been assigned the correct access.

    Accessing the PCA Dashboard

    Once you have logged in to your DHIS2 User Account, you can navigate to the PCA Dashboard by opening your Apps Menu (1) in the top-right corner of the screen.

    Please Note: if you do not see the Program Configuration App icon (2), you may need to scroll down the list of options. If it is not visible, please contact your Line Manager or Technical Support.

    Image 2: Accessing to the PCA from the Apps Menu

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