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WEB APP
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NO SOFTWARE INSTALLATION OR UPDATE REQUIRED |
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REQUIRES AN INTERNET CONNECTION AT ALL TIMES If you are likely to be working in areas without internet access we strongly recommend using the Android App - Click here for full details |
The Web App allows you to work with the HNQIS supervision list from a standard web browser.
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Minimum RequirementsWeb App – This option can be used with Laptops or desktop computers, please note the Apple iPad may work but is not fully supported. You will need to be connected to the internet to use the DHIS2 tracker capture Web App, without an internet connection you will not be able to access or use the Web App. We strongly recommend using Google Chrome as it is the only browser for which the system is extensively tested. |
Log In Details
Username, Password & URL
Please note Username and Password are both case-sensitive.
Your Line Manager or Head of Department will provide you with
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the following details;
Username - This cannot be changed
Password - This must be changed once you have logged in the first time
URL - This will link your device to the DHIS server, please see below for full details.
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YOUR LOG IN DETAILS Never share your username or password with anyone at any time. If you believe your private login details may have been compromised in any way you must report the situation to your Line Manager or Head Of Department immediately, this is a legal requirement in most countries. These details are registered to you personally, they will always remain your personal and legal responsibility. These login details should not be used by any other person at any time regardless of rank or seniority within or outside your organisation unless legally entitled to do so by law or court order. |
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Please note Username and Password are both case-sensitive. |
Use the URL provided with the relevant DHIS2 instance, together with your Username and Password, enter the details and click ‘Sign In’, please remember both fields are case-sensitive.
Two-Step Authentication – This is optional, it will provide a greater level of security, please see below for full details of how to set up and use Two-Step Authentication.
Forgot Password – In most cases, if you forget your password you can recover it by clicking the link and entering your username. However, depending on your organisation's security policy, you may only be able to recover access through your Line Manager or Head of Department.
Language Settings – You can change the language to your personal preference from the dropdown list at the bottom right-hand corner of the screen.
Two-Step Authentication
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If this feature is part of your login requirements, you will need to download and install Google Authenticator App from either the App Store or Google Play.
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You can watch this short video for full instructions on how to set up Two-Step Authentication using the Google Authenticator App.
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Troubleshooting
If you are using the ‘WebApp’ please ensure you have an active internet connection, without one you will not be able to log in.
If you see an ‘ERROR’ message when trying to log in, check the following, avoid ‘Copy & Pasting’ your login details as this can sometimes include blank spaces causing the login error.
Also check that you have mistaken letters for another, for example ‘I’ (Capital i) and not ‘l’ (Lowercase L) looks the same so try to replace them with the alternative.
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Incorrect Username or Password
Username and password are both case-sensitive, please enter them exactly as they have been provided.
Also, check that you have not entered the wrong character by mistake, for example, the capital letter (i) ‘I' is identical to the lowercase letter (L) 'l’.
If the error persists we recommend you copy the details from the email where you were provided with the information and paste the details into each field one by one.
Please ensure you do not include any blank space at the beginning or end when copying the text.