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The Moodle eLearning Chatbot App was developed to support community health workers, case managers, and other front-line frontline health workers to provide them with critical knowledge and skills, building through an accessible and familiar app in their context, in most cases WhatsApp. The application has gone through multiple rounds of field testing with end users to ensure that it meets the usability requirements for its adoption.

What does it do?

The Moodle eLearning Chatbot App enables a chatbot conversation for users to complete all the steps necessary in an activity-based Moodle course. It guides the user through the Moodle user account creation, enrolls users in available chatbot-compatible courses, and finally allows the completion of three Moodle course activities: lesson, quiz, and feedback.

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Info

Source code and latest updates for the chatbot application are available at
https://github.com/psi-org/moodle-chatbot_app

Features

User Registration

  • Checks if the telephone number is new on the Moodle platform. If already registered in Moodle, the elearning not associated with another Moodle user. If available, the eLearning Chatbot begins the registration process.

  • Automatically sets the user language based on the phone country code (currently only for some African countries for now).

  • Languages currently available: English, Portuguese, and French.

  • Only The only required fields are first name and last namenames, with the email being optional.

Course Display and Self Enrollment

  • Self-enroll users on available courses.

  • List chatbot-compliant courses.

  • Track user’s the user's course progress and completion status.

Course Activities Completion

  • Navigate through the course modules using a menu designed for the chatbot environment.

Lesson

  • Configure a lesson activity that will properly display its pages for the WhatsApp interface.

  • Compatible with .jpg images and .mp4 videos (for public courses only).

  • Lesson summary after finishing the module.

Quiz

  • Quizzes consisting of ‘multiple choice’ multiple choice and ‘truetrue/false’ false questions can be taken using the Moodle Chatbot App.

  • Multiple quiz attempts supported.

  • Quiz result summary after attempted submission.

Feedback

  • Course managers can receive student feedback from the students using Moodle’s using Moodle's feedback module, compatible with ‘multiple choice’ and ‘short text answer’ type questions'multiple choice' and 'short text answer' type questions.

The Moodle chatbot app is developed using MS Bot framework in C#.