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Also, another option that should be enabled is the Accept with No Online Agents. It should enable rocket chat to receive and store chats into Omnichannel Queue even if there are no agents online:
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Additionally there is an option called “Max number of items displayed in the queue”, if you want many chats to be displayed on the main menu, you can change that option to a high value number. |
Once you have everything done, on top of rocket chat would be an option to save your current settings, click on it and all your changes should be saved correctly.:
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To verify if everything is set up correctly, when you go back to the main screen of rocket chat, you can see a Omnichannel section with to options, a bubble chat with a line in the middle and a contact agenda, the option that you are looking for is the bubble chat with a line:
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