This section describes the initial interactions with the bot. This is the first step any e-learning Chatbot app user must go through before starting to access all the features of accessing all the Moodle eLearning Chatbot App features.
Content:
| Table of Contents |
|---|
...
To start interacting with the bot, the user e-learning Chatbot, users must type any word to the WhatsApp number set up/linked to the Moodle eLearning Chatbot App. This In the first message tri’s phone number, but in case this is incorrect or it needs to be modified, the bot gives the option to do it: , the application will use the user's phone number to determine if they are registered. The Chatbot will instruct them to create an account if the user's phone number is not found.
...
Here, the user has two options:
...
1 - Go with preferred [Language Name] language: This option will trigger the next step of the user creation flow, which can be either the agreement of terms and conditions or the first question for the user creation. The user must type the number 1 in the chat to proceed through this interaction.
2 - Go with preferred [Language Name] languageChange your mobile number and country code: This option will trigger the next step of the user creation flow, which can be either the agreement of terms and conditions or the first question for the user creation. The user must type the number 1 in the chat to proceed through this interactionallows the user to change the mobile country code. As the preferred language is selected by looking at the mobile country code, the user can change the language by choosing another country code.
| Info |
|---|
The chatbot Chatbot currently supports two languages: English and Portuguese. The screenshot shows that 503(SV) refers to a phone number from El Salvador. This country speaks Spanish as its native language, but as . Spanish is not a supported language, so English is selected instead. |
If the user types 1, the bot starts step 2. Terms & Conditions:
...
Otherwise, if the user types 2, the bot asks the user to type the country code number:
...
This is an open request with no option visible to the user. In this scenario, the user types possibly typed something incorrectly (wrong country code or maybe some text). In this situation, the chatbot handles the input as a wrong input and sends a message describing this issue, providing other options so the user can check the previous message and fix it:
Info
To check the exception messages (Invalid input/ something went wrong/invalid input limit reached), please refer to the following documentation: LINK
Once the user types a valid country code, a new message is sent by the bot detailing the new default country code and the new preferred language:
...
2. Terms & Conditions
From the Country Code Selection step and once the user types 1, the bot sends the user a Terms and Conditions link/pdfPDF, asking the user to agree or disagree with the contract:
| Note |
|---|
This Terms & Conditions (T&Cs) section may not appear if the chatbot app configuration specifies it. In the event the T&Cs are not configured the chatbot flow moves to section 4is a configurable setting in the Moodle Chatbot App. This configuration is enabled by default, allowing the bot to send the terms and conditions. If the T&Cs section is disabled, the chatbot flow skips step 2. Terms & Conditions and moves directly to section 3. User Account Information instead. Note that the T&Cs pdf must be set up in the chatbot app; this must be a link to the contract. If the link is a pdf, Moodle Chatbot App downloads and sends it to the user instead of a URL. |
...
...
Here, the user has two options:
...
Type 1 to agree with the platform's Terms of Use and Privacy policy.
Type 2 to disagree with the platform’s Terms of Use and Privacy policy.
...
When 1 is selected, it triggers step 2. User Account Information to complete the user account setup, including
...
their first and last name and,
...
optionally
...
, their email address.
| Info |
|---|
A URL must be specified if the Terms and Conditions (T&Cs) need to be set up in the chatbot app. This URL can be a link to the website to redirect the user to the terms and conditions section/web page or a cloud-hosted PDF. If the link is a cloud-hosted PDF, the Moodle Chatbot App downloads and sends it to the user. |
Type 2 to disagree with the platform's Terms of use Use and Privacy policy. Your account will not be created, and your data will not be stored. If option 2 two is selected, the user account will not be created, user data will not be stored, and the chatbot application will end the session.
If the user types 1, the Chatbot starts step 2. User Account Information:
...
If the user types 2, the chatbot Chatbot will completely stop completely the current flow, and the user has to must start all over again from step 1. First User Interaction
...
...
3. User Account Information
From step 2. Country Code Selection / 3. Terms & Conditions: The chatbot After completing steps 1 and 2, the Chatbot requests the user to provide personal data to create the account in Moodle. The first information requested is the user’s user's first name:
...
Once the user types his first name, the second question requests the user’s last name:
...
Here, the user has two options:
- Type your last name.
Type 00 to go back to the previous question
Type your last name: The user has the capability to can type his last name so the chatbot Chatbot can save this information to lately create the user account. This option triggers the next question.
Type 00 to go back to the previous question: The user may have typed a the wrong name and wants to fix it. This option allows the user to go back to the previous last question. At the moment, the previous last question asks the user to provide his first name, so this question is shown again.
When the user types thier their last name, the next question is triggered, asking the user to write a preferred email (this question is optional):
...
Here, the user has three optionsthreeUser's'sns:
Type your email.
Type 00 to go back to the previous question
Type 99 to jump to the next question
Type your email: The user is able to type Optionally, the user can enter a personal email, and the chatbot Chatbot saves this information to lately create the user account.
Type 00 to go back to the previous question: This option allows the user to go back return to the previous question. At the moment, the previous question is the last name, so this question is shown again.
...
1 - Finalize or Complete the registration process: When the user is sure that the information provided is correct, he can type 1 to finish the User Account Creation flow and start the Course EnrolmentsEnrollments flow.
2 - Insert user details again: If there is some information is incorrect in the summary or the user wants to change the information provided, he can type 2 to start step 4 . again, User Account Information.
Once the user types option 1 to complete the registration process, a congratulation message is sent to the user to conclude this flow and start completing Moodle Activities:
...
Now that the user is able to can select a course, please refer to the following documentation Course Enrollments for the next step:Course Enrolments .