This section describes the initial interactions with the bot. This is the first step any app user of this app must go through before start accessing starting to access all the features of the Moodle eLearning Chatbot App.
Content:
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1. First User Interaction
To start an interaction interacting with the bot, the user must type any word to the whatsapp WhatsApp number set up/linked to the Moodle eLearning Chatbot App. This first message triggers the event to search the current user number in the Moodle instance. In case no user is found, the bot sends a message to the user notifying it and asking the user to create a new account:
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Here, the user has one option:
Type 1 to create a new account
Type 1 to create a new account: This option triggers the user account creation flow. The user must type 1 in the chat to continue to create an account flow.
2. Country Code Selection
Once the user types 1, the bot sends a message asking the user to specify the country code. By default, the bot looks for this code associated with to the user tri’s phone number, but in case this is incorrect or it needs to be modified, the bot gives the option to do it:
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Here, the user has two optionoptions:
1 - Go with preferred [Language Name] language
2 - Change your mobile number and country code
1 - Go with preferred [Language Name] language: This option will trigger the next step of the user creation flow that , which can be either the agreement of terms and conditions or the first question for the user creation. The user must type the number 1 in the chat to proceed through this interaction.
2 - Go with preferred [Language Name] language: This option will trigger the next step of the user creation flow that , which can be either the agreement of terms and conditions or the first question for the user creation. The user must type the number 1 in the chat to proceed through this interaction.
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The chatbot currently supports two languages: English and Portuguese. In the The screenshot you see shows that 503(SV) refers to a phone number from El Salvador. This country speaks Spanish as its native language, but as this language Spanish is not supported, English is selected instead. |
If the user types 2, the bot asks the user to type the country code number:
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This is an open request where there is with no option visible to the user. Here, there is a possibility that In this scenario, the user types possibly typed something incorrect incorrectly (bad wrong country code or maybe some text). For In this situation, the chatbot handles the input as a bad wrong input and sends a message describing this issue, giving some providing other options so the user can check the previous message and fix it:
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To check the exception messages (Invalid input/ something went wrong/invalid input limit reached), please refer to the following documentation: LINK |
Once the user types a valid country code, a new message is sent by the bot detailing the new default country code and the new preferred language:
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3. Terms & Conditions
From the Country Code Selection step and once the user types 1, the bot sends a terms user Terms and condition Conditions link/pdf, asking the user to agree or disagree with the contract:
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This Terms & Conditions (T&Cs)section may not appear in case if the chatbot app configuration specifies it. In this case, the event the T&Cs are not configured the chatbot flow moves to section 4. User Account Information is shown instead. Take a note that this terms and condition Note that the T&Cs pdf must be set up in the chatbot app, ; this must be a link to the contract. In case If the link is a pdf, Moodle Chatbot App downloads and sends it to the user instead of a URL. |
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Here, the user has two optionoptions:
Type 1 to agree with the platform's Terms of use Use and Privacy policy of the platform.
Type 2 to disagree with the platform’s Terms of use Use and Privacy policy of the platform. Your account will not be created and your data will not be stored.
Type 1 to agree with the platform’s Terms of use Use and Privacy policy of the platform: this option triggers the : Option 1 triggers step 4. User Account Information, so to complete the user can type the first account setup, including thier first and last name, last name and optionally the thier email address.
Type 2 to disagree with the platform's Terms of use and Privacy policy of the platform. Your account will not be created, and your data will not be stored: this option stops the current flow. If option 2 is selected, the user account will not be created, user data will not be stored and the chatbot application will end the session.
If the user types 2, the chatbot will stop completely the current flow, and the user has to start all over again from the step 1. First User Interaction
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From step 2. Country Code Selection / 3. Terms & Conditions, the : The chatbot requests the user to provide personal data to create the account in Moodle. The first information requested is the user’s first name:
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Once the user types his first name, the second question request requests the user’s last name:
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Here, the user has two options:
Type your last name.
Type 00 to go back to the previous question
Type your last name: The user has the capability of to type his last name so the chatbot can save this information to lately create the user account. This option triggers the next question.
Type 00 to go back to the previous question: The user may have typed a wrong name and wants to fix it. This option allows the user to go back to the previous question. At the moment, the previous question ask asks the user to provide his first name, so this question is shown again.
When the user types its thier last name, the next question is triggered, asking the user to write a preferred email (this question is optional):
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Type your email.
Type 00 to go back to the previous question
Type 99 to jump to the next question
Type your email: The user is able to type a personal email, and the chatbot saves this information to lately create the user account.
Type 00 to go back to the previous question: This option allows the user to go back to the previous question. At the moment, the previous question is the last name, so this question is shown again.
Type 99 to jump to the next question: This option allows the user to proceed to the next question. Note that as this is a not required question, the user can skip it by typing this option, whereas required questions do not provide this option to jump to the next question.
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Here, the user has two options:
1 - Finalize or Complete the registration process
2 - Insert user details again
1 - Finalize or Complete the registration process: When the user is sure that the information provided is correct, he can type 1 to finish the User Account Creation flow and start Course Enrolments flow.
2 - Insert user details again: If there is some information incorrect in the summary or the user wants to change the information provided, he can type 2 to start the step 4. User Account Information.
Once the user types the option 1 to complete the registration process, a congratulation message is sent to the user to conclude this flow and start completing Moodle Activities:
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Now , that the user is able to select a course, please refer to the following documentation to next to for the next step: