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Internet penetration currently stands at 87% in Kenya, with two-thirds of users connecting via smartphones. Nine out of 10 mobile internet users in Kenya have WhatsApp (including the majority of the 3,000 private sector health providers affiliated with PS Kenya); hence using WhatsApp was considered an appropriate channel to deliver COVID-19-related remote capacity building, targeted at private sector providers more broadly. To automate the interactive learning experience, they adapted the official Ministry of Health COVID-19 training curriculum to run the e-learning chatbot application tailored for WhatsApp, to deliver a learning experience through a channel familiar to the target audience. The training was packaged into discrete modules focused on COVID-19 Epidemiology, Infection Prevention & Control, Occupational Health & Safety, and Case Management. Emphasis was placed on training regarding preventive measures to protect health workers and their clients. The training was delivered in a manner that allowed providers to learn at their own pace, interact with audio and visual content, and access online links for further reading. No orientation is required to use the platform—simply ‘click’ and trainScreenshotot of the COVID-19 e-Learning Chatbot course.
 
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The course included six modules with pre and post-test quizzes.
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