...
And also try to add some agents in the agents section (all added agents will be displayed in here):
...
| Info |
|---|
Agents field may not be required, but if you want someone to check the messages sent to this new department, you should add some users with agent role (included you if needed) |
Once you have your settings correctly, on top right of the screen, there should be a save button to save your current settings, click on it when you are sure of your settings (you can modify them later if required):
...