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An Omnichannel Department is a collection of rooms that can be configured based on a category as needed. These departments can be related directly to the various departments in your company. Live Chat conversations can be directed to a specific department.
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To check the official documentation for omnichannel departments, refer to this link: https://docs.rocket.chat/use-rocket.chat/omnichannel/departments |
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Add new departments
On the main screen of rocket chat, click on the three dot menu and click on omnichannel:
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