...
| Table of Contents |
|---|
Configure how Omnichannel can be used to streamline conversations from various mediums into Rocket.Chat. Omnichannel adds the ability to set up and receive conversations from pop-up Live Chat widgets on your website or from your business Facebook.
Enabling and using Rocket.Chat Omnichannel gives seamless, effortless, and high-quality customer experiences all within a defined channel on your Rocket.Chat workspace.
Routing allows you to define the behavior of your Live Chat queues.
| Info |
|---|
You can check the official documentation from rocket chat in here: https://docs.rocket.chat/use-rocket.chat/workspace-administration/settings/omnichannel-admins-guide |
...
Enabling Omnichannel
First of all, when you log in on rocket chat with your admin account, you can see a three dot menu that you can click on. Here, you can check the workspace configurations:
...
When you click on settings, you will on the right window multiple settings that can be configured. What we are looking here is the omnichannel settings, so, write down omnichannel on the search bar and click on open:
...
In here, to enable Omnichannel, turn on the Enable Omnichannel option:
...
Routing Settings
Inside the omnichannel settings, you will see a “routing” sub menu that you can check:
...