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To refer to official documentation, please check the following link: https://docs.rocket.chat/use-rocket.chat/omnichannel/webhooks |
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Adding a webhook to your Omnichannel
To start setting up a webhook for you Omnichannel, log in into Rocket Chat as an Administrator User and on the Rocket Chat main screen, click on the three dot button on the left panel. Some options will be shown, click on Omnichannel:
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