Faveo

community edition

PHP | Git | OSL 3.0

Documentation

Apps: web, mobile?
(Laravel framework)

Channels: Web, email???

Describe it as customisable & omni-channel .

It has approval workflows, priorities & ticket types, daily reports, etc.

OPEN ID?????

FreeScout

Clone of Help Scout

PHP | Git

Channel: email, iOS, Android

lightweight help desk / shared inbox.

collection of extensions allowing you to turn it into top level support solution and satisfy most of your needs:  WhatsApp, Facebook, Telegram integration, LDAP, Knowledge Base, CRM, End-User Portal with the form for submitting tickets, Kanban mode, Live Chat widget for the website, etc.

You can also create your own modules – they work just like plugins in WordPress, simple and effective.

missing is the ability to split one ticket into two

OSticket

PHP | Git

Clients: Web and email. No mobile app.

OSTicket allows to scale and streamline your customer service and as a result improve your customer’s experience. OSTicket is widely-

create tickets via your website, email or phone. A

features: custom fields, auto-responder, agent collision avoidance, SLA, customer portal and also allows to add tasks to tickets. 

OTOBO

Perl ?

Download

another OTRS community edition fork…

UVdesk

community helpdesk

PHP | Git

UVdesk is the multichannel helpdesk system for ecommerce, marketplace. UVdesk Team believes that in order to deliver the best customer service you don’t need a big or complicated help desk. Some of the

features: workflows, saved replies, tags, email integration.

could not find UVdesk mobile apps.

ability to connect it to different CMS and eCommerce platforms: Magento, PrestaShop, WooCommerce, Odoo CRM, Amazon, Shopify, Joomla, WordPress.

Zammad

Ruby | Git

Channels; telephone, Facebook, Twitter, chat and e-mails

Zammad - created in 2016 by the developer of the OTRS.

autosave for tickets, LDAP, ticket templates,

. It’s interface in many aspects copies Zendesk with all it’s pros and cons.

Android app providing basic features - could not find an iOS app.

Znuny

Perl ? | Repo

Docs

Roadmap

A fork of OTRS community edition

Channel: web, email, phone. Add-ons for messenger…

Used by Wikipedia - referred internally as VRT (Volunteer Response team)

itop (combodo)

created to manage shared infrastructures

SpiceWorks help desk

Free, but not open source - cannot be installed on-premise for MoH/ other organizations

No API

OTRS

Community edition discontinued on Dec 2020. We have considered two forks: Otobo and Znuny